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Cases / Follow-up
Agency / Austin, TX / Growth

An Austin creative agency

$8,700/mo recovered, follow-up cut to 1.5h

Quote Follow-Up case study. Agency, Austin, TX, Growth. Result: 3 ghosted/mo, 1.5h follow-up/week, 41% close rate.

3
ghosted/mo
1.5h
follow-up/week
41%
close rate
Before

Quote Follow-Up workflow. Client context: Agency, Austin, TX, Growth. Payback: 5 weeks.. Baseline: 14 ghosted proposals/mo, 12h chasing/week, 23% close rate.

What we did

The workflow stayed narrow: capture the leak, qualify the next step, and push the useful handoff back to the business. That keeps the case measurable instead of turning it into a broad transformation project.

After

After: 3 ghosted/mo, 1.5h follow-up/week, 41% close rate.

Key insight

Do not copy this workflow blindly if the team cannot name the leak, does not know the current baseline, or cannot define the rules for a clean handoff. In that case, start with a short audit before automation.

Fridays used to be chase-the-silence day. Now the system does the nudging and I just close the ones that respond.

A
An Austin creative agency
Agency, Austin, TX, Growth

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